Enterprise CX & Customer-Support Outsourcing
Gennexa.ai runs your customer experience as an intelligent operation — AI-enabled, SLA-driven and measured on outcomes. One integrated model: AI + BPO + Automation + Analytics.
No obligation · costed plan within one business day
Tell us about your support operation. We’ll send a costed, ROI-based plan.
Built for enterprise operations in
Why outsource CX to Gennexa.ai
Onshore-grade quality at offshore economics — without trading away customer experience.
Get my free audit →Always-on support across voice, chat, email and social, in your customers’ time zones.
Get my free audit →Trained, supervised teams stood up fast — built to scale with seasonal and growth peaks.
Get my free audit →Automation and agent-assist tooling cut handle time and cost as the engagement matures.
Get my free audit →The cost of standing still
Every month on the status quo is margin you don’t get back. If any of these sound familiar, it’s costing you now:
We agree the numbers that matter to your business up front, then manage and report to them every week.
What we deliver
AI + BPO + Automation + Analytics — built for enterprise outcomes. Start with CX; expand as you grow.
Voice, chat, email and social support delivered to SLA — our lead service line.
Enquire about this →AP/AR, reconciliations, reporting and order-to-cash run with accuracy and controls.
Enquire about this →Data, document and process work handled with SLAs, QA and audit trails.
Enquire about this →Bots, agent-assist and workflow automation layered onto operations to cut effort.
Enquire about this →Operational dashboards and insight so you manage to outcomes, not just activity.
Enquire about this →How it works
We assess your current cost-to-serve, quality and process gaps — no obligation.
A costed proposal: scope, SLAs, ramp plan and the measurable outcomes you’ll get.
A controlled pilot proves quality before we scale the team to full volume.
We run to SLAs, report transparently, and apply AI to keep improving month over month.
We commit to measurable results — cost, quality and speed — not just bodies on seats.
Automation and agent-assist are built into delivery to cut cost and handle time over time.
Security, compliance and transparent SLAs suited to regulated industries.
All industries, with deep focus on insurance, healthcare, eCommerce & retail, and financial services.
After the free audit and a signed outcome plan, a pilot typically ramps within a few weeks. Exact timelines are confirmed in the proposal based on scope and volume.
We operate with enterprise-grade information-security and data-privacy practices suited to regulated industries, and align to frameworks such as GDPR, ISO 27001 and HIPAA. We confirm the exact controls relevant to your requirements during the audit.
Pricing depends on scope, contact volume and SLAs. The free audit gives you a transparent, ROI-based proposal — not a generic rate card.
Yes. Teams are built to flex with seasonal peaks and growth, so you pay for the capacity you actually need.
One integrated model — AI + BPO + automation + analytics — measured on business outcomes (cost, quality, speed), with transparent reporting rather than just headcount.
Start here
Tell us about your support operation. We’ll assess cost-to-serve, quality and process gaps and send a costed, ROI-based plan within one business day. No obligation, no hard sell.
What you get — a CFO-ready cost diagnostic: